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FAQ (Frecuently Asked Questions)

How far is the Cancun International Airport from the hotel zone and from downtown?
Cancun International Airport is located 7.5 miles (12km) from downtown Cancun and 12.5 miles (20 km) southwest from the heart of the hotel zone.

What transportation services are offered from the Cancun International Airport?
From the airport, frequent “shared vans” transfers to your hotel are available from $8 - $10 dollars per person. Private taxis also operate from the airport but the rates go from $50 - $60 dollars per vehicle.
To use the shared vans transfers it is better to pre arrange your transportation via your tour operator or directly with a company in Cancun. You can find more information about these companies in the section Mayan Culture

How far is Cancun from the most important Archeological Sites and attractions?

Cancún – Tulúm …………..130 km
Cancún – Cobá …………….167 km
Cancún – Chichén Itza ……193 km
Cancún – Puerto Morelos …32 km
Cancún – Xcaret ……………72 km
Cancún – Xel-Há …………..124 km

How is the public transportation service in Cancun?
Cancun is very easy for tourist to navigate. The bus system is reliable and inexpensive; one ride costs about 6.5 pesos. There are many buses serving the Cancun area, they stop only at bus stops every 5 minutes. Buses only accept pesos, they don’t accept dollars so be prepared with some Mexican pesos. Buses generally operate between 6:00 am and midnight.

How much does a Taxi charge to go to other hotels or shopping malls in the Hotel Zone?
Taxi fares within the hotel zone can sun anywhere from 50 to 80 pesos depending the distance traveled. Every hotel has the taxi fares displayed in their lobbies. We recommend you consult your hotel concierge before taking a cab, they can tell you what the specific rate is.

What hotels have a calm ocean and what hotels have bigger waves?
Cancun has two different areas with different ocean conditions.
The first are is the top part of the seven, starting from down town Cancun and ending at Punta Cancun where the Dreams resort is located. All the hotels in this are have a calmer and tranquil ocean conditions with no surf.
The hotels on the long strip of the hotel zone, from the Hyatt Regency to the Westin have the liveliest surf.

How far is Isla Mujeres from Cancun and how do I get there?
Isla Mujeres is located 6 km off the coast to the northwest of Cancun. It is very easy to go and visit on your own or to plan a full day tour to enjoy the island.
You can purchase water transportation departing from Ultramar (at Puerto Juarez) or from el Embarcadero or Playa Tortugas.
Also several marinas offer full service tours to Isla Mujeres. You can find more information of the marinas at the: Water Sports section.

Do I need a visa to go to Cancun?
The only Countries that do NOT require a Visa are:

Germany, Andorra, Argentina. Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, United States of America, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, United Kingdom, San Marino, Singapore, Sweden, Swiss, Uruguay, Venezuela.