30/06/2010ACI World awards the Cancun International Airport

ACI World has named Cancun’s International Airport as the top performing airport in the Latin America and Caribbean region, and has awarded it with the ‘Best Improvement Award’.

Cancun has been recognized as a leading airport that understands how the most important aspect of providing great service in an airport is the provision of a spotlessly clean terminal and a relaxed, open, friendly ambience.
The official awards ceremony took place during the ACI Asia Pacific Region’s Annual Conference in Sanya, Hainan, China.

Ten factors identified as essential for high customer service ratings are, by order of importance: the ambience of the airport, cleanliness of the terminal, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, courtesy and helpfulness of the airport staff, business lounges, ease of making connections, passport / ID inspection experience and good shopping facilities.