20/04/2009Conquest Vacations closing operations in Mexico

The Mexico Tourism Board, the Cancun Convention and Visitors Bureau and the Cancun Hotel Association are concerned about the situation regarding Conquest Vacations bankruptcy and have taken action.

Even though this situation is out of the reach of tourists, hoteliers, and the destinations that Conquest had business with, we want to reassure that the Canadian travels to Mexico are always welcomed.

The issue regarding Conquest Vacations bankruptcy and stop payment to several service providers in destinations is affecting deeply the hotels in the area. However Mr. Jesus Almaguer, CEO of the Cancun Convention and Visitors Bureau, officially informs that no hotel in this area will prevent any tourist from departing as planned from their hotels.

The Cancun Hotel Association phone number is open to provide support at +52 (998) 881 87 30 to 39 or by email at info@ahqr.com.mx.

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TICO has issued the following information for the consumers at this time:

The Globe and Mail
Tourists take Conquest’s fall in stride
Hundreds of stranded vacation-goers make new plans after travel firm shuts down
By MARINA JIMÉNEZ
Friday, April 17, 2009 Page A2
TICO has said it will make arrangements for those with return flights on Skyservice - one of the airlines Conquest used to do the flying - from April 22-28. “Nobody will be left stranded,” said Michael Pepper, TICO’s president and CEO.
TICO will also use a $30-million compensation fund to reimburse people for their hotel and transfer costs for a maximum of $5,000 per person, as long as they purchased their package in Ontario. People shouldn’t worry that they will pay twice for the same service, said Mr. Pepper.
Other people may have to cover their hotel costs upfront and then apply to the compensation fund for reimbursement. There are currently about 1,600 Canadians out of the country on Conquest package tours.
http://www.theglobeandmail.com/servlet/ArticleNews/freeheadlines/LAC/20090417/CONQUESTCUSTOMERS17/business/ROB
http://www.tico.on.ca/

April 16, 2009
CLOSURE ADVISORY - UPDATED AS OF APRIL 16, 2009– CONQUEST VACATIONS (Wholesale)
Conquest Vacations has voluntarily terminated its Ontario Travel Industry Act registration to do business as a travel wholesaler in Ontario effective April 15, 2009.

Future Departures as of April 15, 2009
No future departures will take place. Consumers who purchased their travel services from an Ontario registered travel retailer (travel agency) and paid by credit card and the payment was processed by Conquest Vacations (Conquest Vacations appears on their credit card statement) may contact their credit card company and request a chargeback. Should a consumer be unsuccessful in obtaining a chargeback from their credit card company, they may request a claim form from TICO against the Compensation Fund. Consumers who paid by credit card to a registered Ontario travel agency and the travel agency processed the payment (Name of travel agency appears on the credit card statement) should contact their travel agent or request a claim form from TICO against the Compensation Fund. Those consumers who paid by cash or cheque to an Ontario travel retailer, may request a claim form from TICO against the Compensation Fund. Please note that there is a legislated 6 month claim filing deadline. Claim forms may be requested by contacting TICO at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca to request a claim form.
Consumers in Destination
All consumers in destination booked on Canjet flights will be returned home as scheduled. All consumers in destination booked on Air Canada flights will be returned home as scheduled. All consumers in destination booked on Sky Service flights with return dates of April 16 - 21, 2009 will be returned home as scheduled. TICO is currently making arrangements for those consumers with return flights on Sky Service departing between April 22 - 28, 2009. Further information will be provided when these travel arrangements are in place. Please check TICO’s website for updated information as further information will be provided as travel arrangements are confirmed.
Consumers in Destination being asked to pay for Hotel Accommodation and Transfers to Airport

TICO is aware that some consumers are being asked for payment for accommodations in destination and transfer service (transportation) to the airport. TICO is currently attempting to resolve outstanding payments with hotels and transfer companies in various destinations, however, should consumers be charged for their accommodations and/or transfers, they may request a claim form from TICO against the Compensation Fund. Consumers should ensure they receive a receipt from the hotel and/or transfer company in exchange for payment to support their claim. The Compensation Fund reimburses consumers for the original travel services purchased and not provided (i.e the Conquest travel services).
Claim forms may be requested by contacting TICO at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca to request a claim form.

Agents with Outstanding Commission
Please be advised that agent commission is not eligible for reimbursement from the Compensation Fund.